Heads of Claims Recruiters in Garden Route

We serve George, Knysna, Mossel Bay and the wider Garden Route. We recruit across insurance, wealth management and banking, with particular access to established professionals who value the region's growing business environment and quality of life. Within that market, our insurance desk covers specialist recruitment for insurers, brokerages and financial services businesses.

Heads of claims run the function that customers actually judge an insurer on. They control claims spend, supplier networks, turnaround times and the quality of decision making.

• Set claims philosophy, authority levels and service standards
• Manage claims spend, average cost per claim and leakage
• Oversee assessor, panel and supplier arrangements
• Handle escalations, disputes and Ombudsman referrals
• Report claims performance to executives and reinsurers

• Eight or more years in claims with several years in a leadership role
• Responsibility for a claims budget and a measurable turnaround standard
• Experience managing supplier panels and negotiated repair rates
• RE5 with the appropriate class of business training

• Claims cost control
• Service design
• Supplier negotiation
• Dispute resolution
• People leadership
• Data driven reporting

We keep an exclusive client list, so on every accepted head of claims mandate a far wider part of the Garden Route insurance market stays open to direct approach. We map the employers in the area, contact people who are not applying for jobs, test the detail behind each claim on a CV and present a short, honest list. Our fee is 12.5 percent and every placement carries a three month guarantee period.

Who are the top heads of claims recruiters in Garden Route?

Morton Moore recruits heads of claims in Garden Route on a selective basis. We take on a limited number of clients in each sector so that we can approach the widest possible pool of insurance professionals for every brief we accept.

How long does it take to fill a head of claims role in Garden Route?

Most searches at this level produce a shortlist within two to three weeks of a full brief. The final timeline depends on notice periods, which in Garden Route are usually one calendar month and sometimes longer for senior appointments.

What does Morton Moore charge?

Our agency fee is 12.5 percent of the annual package and every placement carries a three month guarantee period. There are no separate advertising or shortlisting charges.

Do you recruit heads of claims outside Garden Route?

Yes. We work from offices serving the Garden Route, Johannesburg, Cape Town and Durban, and we place heads of claims across South Africa. We also recruit into Wealth Management and Banking for clients who need cover beyond insurance.

Can candidates register with you directly?

Yes. Candidates can view current opportunities and apply through our own site. Applications stay with Morton Moore and are never shared with a client without permission.