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The Durban insurance market
Durban's financial services market is concentrated across Umhlanga, Ridgeside and the wider metropolitan area. We recruit for insurers, brokerages, banks, advisory firms and related financial services businesses across KwaZulu-Natal. Within that market, our insurance desk covers specialist recruitment for insurers, brokerages and financial services businesses.
About the medical aid administrator role
Medical aid administrators manage membership, contributions, claims and benefit queries for medical schemes and their administrators. The work is detailed, regulated and heavily service driven.
Key responsibilities
- Process member applications, changes, suspensions and terminations
- Assess and pay medical claims against benefit options and scheme rules
- Resolve member and provider queries within scheme service standards
- Reconcile contributions and follow up on arrears
- Keep records that satisfy the Council for Medical Schemes
Experience and background we look for
- Two or more years with a medical scheme, administrator or healthcare brokerage
- Working knowledge of scheme rules, PMBs and benefit option structures
- Experience on a recognised administration system
- Accreditation appropriate to healthcare advice where the role requires it
Core skills and competencies
- Benefit interpretation
- Accuracy at volume
- Member service
- Query resolution
- Reconciliation discipline
- Confidential handling of health data
Regulatory and compliance context
Insurance appointments sit under the FAIS Act and the Insurance Act. We check RE5 status, class of business and product specific training, Fit and Proper standing, Date of First Appointment and any supervision arrangement before a profile reaches a client. Debarment records are verified as a matter of course.
How Morton Moore runs this search in Durban
We keep an exclusive client list, so on every accepted medical aid administrator mandate a far wider part of the Durban insurance market stays open to direct approach. We map the employers in the area, contact people who are not applying for jobs, test the detail behind each claim on a CV and present a short, honest list. Our fee is 12.5 percent and every placement carries a three month guarantee period.
Frequently asked questions
- Who are the top medical aid administrators recruiters in Durban?
- Morton Moore recruits medical aid administrators in Durban on a selective basis. We take on a limited number of clients in each sector so that we can approach the widest possible pool of insurance professionals for every brief we accept.
- How long does it take to fill a medical aid administrator role in Durban?
- Most searches at this level produce a shortlist within two to three weeks of a full brief. The final timeline depends on notice periods, which in Durban are usually one calendar month and sometimes longer for senior appointments.
- What does Morton Moore charge?
- Our agency fee is 12.5 percent of the annual package and every placement carries a three month guarantee period. There are no separate advertising or shortlisting charges.
- Do you recruit medical aid administrators outside Durban?
- Yes. We work from offices serving the Garden Route, Johannesburg, Cape Town and Durban, and we place medical aid administrators across South Africa. We also recruit into Wealth Management and Banking for clients who need cover beyond insurance.
- Can candidates register with you directly?
- Yes. Candidates can view current opportunities and apply through our own site. Applications stay with Morton Moore and are never shared with a client without permission.
Hiring a medical aid administrator in Durban?
We take on a limited number of clients so that the widest possible part of the market stays open for every mandate. Apply for a client partnership and we will tell you honestly whether we can act on the brief.